A constant intrigue that most of us
live with is one about ourselves! The desire to gather insights about
ourselves and draw inferences from those insights to understand or
explain our behaviors is a deep-rooted desire. We frequently find
ourselves responding to various types of surveys – formal or informal –
to make sense for ourselves.
Formal personality / psychometric tools pertaining to how we communicate, lead, manage emotions etc., have been one of the key mediums to satiate this quest.
Leadership Assessments – The 20th Century Evolution
Leadership Assessments have also
evolved significantly over the years. In the early 20th century,
assessments were viewed as tools that could be used to assess a person’s
personality or cognitive ability. These gave an overall sense of a
person’s profile. The interpretation or application of these in various
work situations was not the focus or the capability of the tools at that
time. These were highly specialized tools that could only be
interpreted by a specialized few – humans! And thus were largely
exclusive.
By the early 21stcentury however,
leadership assessments have aligned with rising wave of data analytics,
machine thinking, and ability to factor in several data points towards
creating a comprehensive output. They have also become much more focused
on providing meaningful and synthesized data for identified objectives.
Be it for talent development, recruitment, potential identification,
innate preferences et all, leadership assessments today are able to
provide insights for all these specific scenarios.
Case Example
An example, reflective of the
above-mentioned capability of assessments today, can be seen in our work
with a large global bank. The organization was embarking on a major
change initiative caused by certain regulatory requirements.
Additionally, this change was initiated during a largely negative
internal environment caused by some unfortunate publicity about the bank
in the public domain. Change is almost always met with resistance by
the people, and in a pre-existing negative environment like this, the
change was met with significant resistance from the organization
leaders.
This bank was able to lay down the
process and structural changes required to comply with these regulatory
requirements very clearly. However, the focus on its people, the
intangible as an aspect of change, was not as clear.
Thus, the focus of our intervention was
clearly the people aspect of change – how to make them amenable to
adapt to and drive the change. The Emotional intelligence (EI) route was
chosen to first help the leaders in the organization navigate this
change themselves, and then drive and inspire the change in the rest of
the organization. Using the InspireOne TMI EI tool – the Personal
Emotional Quotient Metre (PEQMTM) – we were able to first identify their
EI profiles, and then through one-on-one feedback sessions explain the
implication of that profile to adapting, managing and driving change.
Often, simply understanding the manifestation on one’s profile in the
workplace situation can be leveraged while responding to situations.
In addition to this, the organization
could get a holistic picture of their leader’s current needs through the
group report. Using the individual and the group reports (Data points)
the organization was able to shift its focus entirely onto the derailers
and enablers of the change: the people.
This is only one example of how
leadership assessments can be used to target very specific needs in the
organizations. Our previous blog also explored the work we did with a
large conglomerate in which assessment tools were used to identify
potential functional and business leaders. The assessments conducted
were able to provide the organization with data points to clearly chart
out development plans for each leader either as a functional leader or a
business leader depending on their innate orientations.
Leadership assessments today are much
more scalable and can be easily customised to address the unique
challenges we face today in this VUCA world. However, this is not the
end of the road. Leadership assessments like any other field will
continue to grow. Let’s look at some of the advancements in this field
today itself.
IBM Watson is an artificial
intelligence (AI) based assessment tool that can even assess a person’s
personality based on his/her tweets. A leader has easy access to
technology that can monitor his/her heart rate, providing information
that can be used to better manage stress. Leaders have ready access to
surveys that can be used immediately after meetings to assess his/her
performance etc.
With AI-based tools and gamification
entering the field of assessment, organizations have a lot to look
forward to in the coming years.
